Our work stands behind you
The Auto Glass Guys Craftsmanship Guarantee
We take pride in doing the job right. If a defect in our workmanship causes a problem after your auto glass service, contact us and we’ll review the concern. Your safety, satisfaction, and confidence matter to us.
Warranty support: (253) 544-4268 — no quote funnel needed for workmanship concerns.
You know a guy.
Real people. Real service.
What Our Craftsmanship Guarantee Means
Auto glass work is craftsmanship. A windshield or side glass installation lives or dies on the details — the fit of the glass, the condition of the bonding surface, the adhesives and materials used, and the care taken at every step. That is the work we take pride in, and it is the work our craftsmanship guarantee stands behind.
The guarantee addresses defects in our installation workmanship. It is a simple promise: if a defect in our workmanship causes a problem, contact us and we will review the concern, inspect the issue, and make covered workmanship issues right.
It applies to the services we perform — from windshield replacement and windshield chip repair to side, door, and back glass — and it is described plainly on this page, because a guarantee you cannot understand is not much of a guarantee.
Quality installation
Careful, professional workmanship on every auto glass installation.
We stand behind our work
If an installation workmanship issue surfaces, contact us and we will review it.
Clear process & support
A straightforward path from your first call to the final resolution.
Your safety & satisfaction matter
We treat every vehicle like it carries the people we care about — because it does.
What’s Covered vs. What’s Not Covered
Plain-language coverage terms. Your written warranty terms, issued at the time of service, govern coverage.
What’s covered
- Defects in workmanship on the glass installation, for as long as you own the vehicle.
- Air or water leaks at the windshield seal caused by the installation.
- Replacement of glass found to be defective at the time of installation.
What’s not covered
- New damage from road debris, accidents, theft, or vandalism after installation.
- Pre-existing rust or body damage that affects the seal.
- Glass damaged by improper maintenance or third-party modifications.
How the Guarantee Process Works
- Step 1 of 4.
Contact Auto Glass Guys
Call us with your vehicle and job details ready.
- Step 2 of 4.
We review the issue
We listen to what happened and gather the details we need.
- Step 3 of 4.
We verify the cause
We inspect the issue — at no charge to you.
- Step 4 of 4.
We make it right
If it’s a covered workmanship defect, we repair or reseal it at no cost.
Start anytime: call (253) 544-4268 — no quote funnel needed for a workmanship concern.
Have a warranty question or workmanship concern?
If you’re an existing customer and something doesn’t look or feel right after your service, don’t start a quote — call us with your vehicle and job details, and we’ll inspect the issue at no charge.
Materials Matter
Quality Glass & Installation Materials
Correct glass selection, proper fitment, professional installation materials, and careful workmanship all contribute to a quality installation. Auto Glass Guys works with established automotive-glass manufacturers, distributors, and professional installation-material suppliers — Pilkington is among the glass manufacturers we source from — and every job starts by confirming the right glass for your exact vehicle.
Glass Manufacturers & Glass Sources
Supply & Installation Partners
Auto Glass Knowledge That Protects You
The more you know about your vehicle’s glass, the better every decision you make about it.
Modern windshields are part of your vehicle's safety technology
Depending on the vehicle, the windshield area may involve forward-facing cameras, sensors, rain and light sensors, heating elements, head-up displays, acoustic layers, and other driver-assistance (ADAS) features. Not every vehicle has these technologies — but when yours does, the glass and its installation matter to how they work.
Learn About ADAS CalibrationWhy safe drive-away time matters
The adhesives used in automotive glass installation require appropriate curing before the vehicle is driven. Safe drive-away time can depend on the adhesive used, temperature, humidity, installation conditions, and the specific vehicle and application. Your technician will tell you exactly when it is safe to drive — follow those instructions.
OEM, OE-equivalent & aftermarket glass
Replacement glass comes in OEM, OE-equivalent, and aftermarket options. Which glass is right for your vehicle depends on the vehicle, model year, its equipment and glass features, availability, insurance considerations, and your preference — and we confirm the appropriate configuration before installation.
Learn More About Auto Glass OptionsHow our guarantee works with insurance
Insurance coverage and the Auto Glass Guys craftsmanship guarantee are separate things. Depending on your policy, insurance may help pay for the original repair or replacement — while the craftsmanship guarantee addresses installation workmanship according to our guarantee terms. We never promise what an insurance policy will cover.
Learn About Insurance ClaimsWhy Auto Glass Guys?
- Mobile service at your home or workplace
- Local Washington service
- Professional technicians
- Quality glass & materials
- ADAS calibration capability
- Craftsmanship guarantee
- Insurance assistance
- Customer reviews
Craftsmanship Guarantee FAQs
Straight answers about coverage, claims, and how the guarantee works.
Still have a question? Call (253) 544-4268 or send us a message.
Our Craftsmanship Goes Wherever Our Mobile Service Goes
Our guarantee travels with every installation — mobile auto glass service dispatched to your home or workplace across the greater Seattle area, including Pierce & Snohomish Counties.
View All Service AreasGet Auto Glass Service You Can Feel Confident About
Quality glass, professional installation, and a team that stands behind its work.
This summary is provided for general information. Your written warranty terms, issued at the time of service, govern coverage. Please review them and ask us any questions before we begin.