Insurance Help
We help you navigate the glass-claim process — step by step
Glass claims are often covered, and many carry a low or zero deductible. Here’s how the process works with us — and what to have ready so your quote goes smoothly.
The claim process
Six steps from damage to done
Confirm your coverage
Call your carrier and ask: is comprehensive or full glass coverage active, and what is my glass deductible? Many policies cover repair with zero deductible.
Gather your information
Collect the details on our checklist below before you call us or open a claim — it keeps the process fast and accurate.
Open the claim
Report the glass damage to your carrier to get a claim number. Tell them you’ve chosen Auto Glass Guys as your glass provider.
Get your quote
We confirm the correct glass for your vehicle, check whether ADAS recalibration is required, and give you a transparent estimate.
Schedule the install
Pick a mobile service time and location that works for you. We come to your home or workplace.
We handle the paperwork
On approved claims we bill the carrier directly where possible — you typically only pay your deductible at the time of service.
What to have ready
Gather these details before you open a claim or request a quote — it makes the process faster and helps us give you an accurate estimate the first time.
Insurance carrier name
e.g. State Farm, Progressive, GEICO
Policy number
Found on your insurance card or app
Claim number
Once your carrier opens the claim
Vehicle year, make & model
Trim level helps if known
VIN (if handy)
17 characters, on your registration
Photos of the damage
A couple of clear close-ups
Service location
Home or work address for mobile install
Your name & phone
So we can confirm your slot
Deductible amount
From your policy, if applicable
Coverage options to know
- Comprehensive coverage typically pays for glass damage from road debris, weather, and vandalism.
- Many policies offer full glass coverage with no deductible for repair or replacement.
- If your deductible is higher than the repair cost, a cash job may cost less — we’ll show you both.
- We work with your carrier on assignment so you don’t manage the paperwork alone.
Common questions
What should I say when I call my carrier?
Tell them you have glass damage and would like to open a comprehensive glass claim, and that you’ve selected Auto Glass Guys to perform the work.
Do I pay anything out of pocket?
You typically pay only your deductible at the time of service. If your policy has full glass coverage, there may be no cost to you.
What if my deductible is high?
If your deductible exceeds the repair cost, paying cash is usually cheaper. We’ll compare both paths in your quote.
Is ADAS recalibration covered?
When required, recalibration is part of a safe replacement and is commonly included in approved glass claims.
Ready to get started?
Start your quote and choose the insurance path — we’ll guide you the rest of the way.