Privacy Policy & Agreement

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, mailing address, and other details necessary for providing our services.
• Vehicle Information: Vehicle make, model, year, and glass replacement or repair needs.
• Payment Information: Credit card details or other payment information, collected only when processing transactions.
• Technical Data: IP addresses, browser type, access times, pages viewed, and referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance user experience and collect data on browsing behavior.

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To schedule appointments, provide quotes, and complete auto glass repair or replacement services.
• Customer Support: To communicate with you regarding appointments, service inquiries, or customer feedback.
• Payment Processing: To securely process payments for services rendered.
• Improving Our Services: To analyze data on service performance and website usage to improve our offerings and user experience.
• Marketing and Communication: With your consent, to send promotional materials, offers, and updates about our services.
• Compliance with Legal Obligations: To comply with applicable laws, regulations, or legal requests.

3. How We Share Your Information

We do not sell, trade, or rent your personal information. However, we may share your information in the following scenarios:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, conducting business, or providing services to you.
• Legal Requirements: We may disclose personal information if required to do so by law or in response to valid legal requests.
• Business Transfers: In the event of a merger, sale, or acquisition, your personal data may be transferred to a third party as part of that transaction.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies to track browsing activity, improve functionality, and analyze usage. You can control cookie settings through your browser; however, disabling cookies may affect your experience with our website.

6. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal obligations.
• Marketing Opt-Out: You may opt out of receiving marketing emails by following the unsubscribe instructions included in those emails.

7. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the content or privacy practices of such websites. We encourage you to review the privacy policies of those third-party websites.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately.

9. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. We will notify you of any material changes by updating the effective date at the top of this policy. We encourage you to review this page periodically for any updates.

10. User-Submitted Content & Marketing Rights

When you submit a review, testimonial, referral, or any video or photo through our website or customer portal — including video reviews submitted to earn referral credit — you grant AutoGlass Guys LLC a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, edit, display, distribute, and create derivative works from that content for marketing, promotional, and commercial purposes in any media, without further compensation to you.

By uploading or sharing any review details, affiliate or referral details, video, or photos on our platform, you acknowledge and explicitly consent that this content becomes the property of AutoGlass Guys LLC to use for marketing. You represent that you own or have the right to submit the content and that any individuals depicted have consented to its use.

You may request removal of your submitted content by contacting us; however, content already used in published marketing materials may remain in circulation.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at: